Family Friendly Policies

Let’s face it: kids cost a lot!

That’s why at the Darren Lange Swimming Academy we try to make it as easy as possible on families to keep up their learn to swim lessons all year round - without the burden.

An important part of being able to provide you with a high quality program and customer service comes from implementing and maintaining our payment and make up policies.

We have tried to create a fair and flexible set of policies to suit your busy lifestyle. So without further ado, check out our very family friendly make up and payment policies – in a nutshell.

Make up policies and flexible payment policies: It’s the DLSA Difference

Payment Policy

Direct Debit:

Learning to swim requires a year-round commitment and these days a majority of our DLSA families come to their lessons with this in mind. Direct Debit can help to make the financial side of year round swimming more manageable for you and your family.

Simply, by using our Direct Debit system, you will be able to select your most preferred day, time and teacher and have that time slot without having to think about it from term to term.

Your booking will automatically transfer to the new program and will continue to do so until you notify us otherwise and or you children need to changes levels and thus classes.

Direct Debit is a great option to:

• Break your payments into manageable monthly amounts
• Secure your most preferred day, time and teacher all year round
• Breeze in and out without having to worry about your bookings and payments(conditions apply)

Get more info about our Direct Debit system. 

Pre-Pay and Save:

Pre-pay for your block of lessons in full before the designated date and take advantage of our great discount rate.

The Pre-Payment Discount Date generally closes 2 weeks before the end of the previous program for which the discount applies.

You can pay your swimming fees by cash, cheque, Visa & Mastercard, pre-paid gift vouchers or direct deposit straight from your bank to ours.

Download our Payment & Make-up policy for full details. [LINK TO BORCHURE DOWNLOAD PAGE]

Standard Payment Policy:

Designed to spread the cost of your lessons out a bit, simply pay half payment (50%) of fees by week 2 of the program with the balance due by week 4 or the program. Our Standard Policy does utilize the standard lesson rate.

Download our Payment & Make-up policy for full details. 

Family Discount:

We reserve a special Family Discount Rate for those families who enroll 3 or more children into a program. This rate represents up to a 28% discount off our standard lesson rate and is payable as per our Standard Payment Policy.

Make-up policy

Missed a class? No worries at the DLSA with our easy Make-Up Policy.

An important part of being able to provide you with a high quality program and customer service comes from implementing our fair and flexible Make Up Policy. We understand things happen – like children getting sick - which may make it difficult to get to your class on a particular day. We have a fantastic Make-Up Policy which sets us apart from other swim schools.

The DLSA offers FREE MAKE-UPS for any lesson missed for any reason.

• Notification of non-attendance must be received prior to missed lesson
• Make-ups can’t be used as credits for lessons
• Make-ups are made available subject to availability
• No more than four make-ups per child can be accrued at any one time
• Every effort will be made to provide you with make up opportunities before the end of the program
• If you are unable to attend any make-ups, a $4 credit per make-up will be placed on your account (maximum two per child). Make-ups cannot be used as credits for lessons
• Make-ups must be finalised within six weeks of being accrued unless a prolonged sickness or injury supported by a doctor’s certificate prohibits the make-ups being done within this period
• Please note that make-ups are made in classes where space is available. If that particular class receives a standard booking your make up will need to be re-scheduled
• Please phone the DLSA to confirm your make-p on the day of the make-up to ensure that your make-up is still available

Download our Payment & Make-up policy for full details.